Whoever determines the service levels required by the contract between Amazon and the delivery company/ies. So, bizdev, vendor sales, etc. This wouldn't be the

Whoever determines the service levels required by the contract between Amazon and the delivery company/ies. So, bizdev, vendor sales, etc. This wouldn't be the first time a company sold a feature it couldn't provide, or that requires superhuman committment by the people whose feet are on the ground (or keyboard, as the case may be).