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Howdy! I hope you get to enjoy their service. Just some notes from having been a customer for almost 2 years: Be prepared for some growing pains. It took aroun
by philamonster 9y ago
Howdy! I hope you get to enjoy their service. Just some notes from having been a customer for almost 2 years:
Be prepared for some growing pains. It took around a month or two for me to get close to link capacity for various reasons that were both issues with my hardware (needed a "real" router for 1gbps) and issues with the service. It took maybe 3 or 4 service tickets and multiple config changes on their end but I've not had issues since.
In the nearly 2 years as a customer they have switched networks twice, three times if you include Level 3 sale to CenturyLink. Around the switch to L3 to accommodate new growth CGNAT was deployed. I have no idea about actual numbers but districts would be behind only a handful of public IPv4 addresses across a large area. IPv6 is ready to go but until user experience is improved (too much IPv4 only on the web) they will not enforce. The $10 I mentioned in previous post for static IP was for people that already had accounts when this change occurred. New accounts have to pay $25/month. When I first switched from TWC they provided 2 public IP's so this was a bit of a downer. I received notice this past week that emergency maintenance was to take place next weekend which always makes me hold my breath as more expansion occurs.
They also I don't think service the northern, poorest part of the city. This could be due to lack of interest/knowledge that the service exists or part of the arrangement that TWC has contractually with the municipality (pure speculation). Also, there are certain areas that will not get service ever. It seems that buried utilities have the greatest impact on such decisions.