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One tangential weird experience: My iPhone 6s plus battery went obviously bad, as in reduced battery life and really big jumps down from 100 -> 70 and then from

by htsh 9y ago

One tangential weird experience: My iPhone 6s plus battery went obviously bad, as in reduced battery life and really big jumps down from 100 -> 70 and then from 40 -> 10 from minimal use. After months of dealing with the bad battery, hooking it up to my mac & running Coconut battery showed it was 46% good. So I took it to the store for an official replacement (I decided I would pay for it). The genius ran a diagnostic which showed the battery as fine (green, he called it) and almost immediately started to tell me why it may be something else in the phone and started pointing me towards buying another phone instead of getting the battery replaced. But for some reason their diag tool is worse than coconut battery or just wrong? If my battery were 60-70% good and they had lowered thresholds that's one thing, but my battery was long gone and they told me it's fine. And of course I insisted and the phone is fine now with a new battery. I know there's probably a decent explanation for it but it certainly felt like they really wanted me to buy a new phone, and that their diag tool perhaps isn't the most truthful right now when it comes to battery health.

epicide 9y ago
The 6S's had a bad batch or two. You might want to check if your serial number falls into that range: https://www.apple.com/support/iphone6s-unexpectedshutdown/ https://www.apple.com/support/iphone6s-unexpectedshutdown/
- htsh 9y ago
  Yup, I did and mine was fine. I mean I used the hell out of the phone since it came out and I knew the battery was bad just based on the cycle count and my heavy usage. I believe the tech checked as well right when I brought it in. What was weird was they told me the battery was fine and something else was wrong. And the phone has been fine since the replacement. And I think coconut is pretty reliable. We ran it on a couple of coworker phones before bringing my phone in, and mine was by far the lowest. Everyone was up in the 80s and mine was in the 40s. It ran multiple times with the same result. The apple tech told me green means it's in the 80s.
gargravarr 9y ago
Very nice tie-in to the planned-obsolescence theme others are throwing around - Apple would much rather push you towards buying a new phone (and because of their advertising, their target market would probably accept their reasoning) while a simpler option exists that won't make them nearly as much money.

by htsh 9y ago

epicide 9y ago

The 6S's had a bad batch or two. You might want to check if your serial number falls into that range: https://www.apple.com/support/iphone6s-unexpectedshutdown/ https://www.apple.com/support/iphone6s-unexpectedshutdown/

htsh 9y ago
Yup, I did and mine was fine. I mean I used the hell out of the phone since it came out and I knew the battery was bad just based on the cycle count and my heavy usage. I believe the tech checked as well right when I brought it in. What was weird was they told me the battery was fine and something else was wrong. And the phone has been fine since the replacement. And I think coconut is pretty reliable. We ran it on a couple of coworker phones before bringing my phone in, and mine was by far the lowest. Everyone was up in the 80s and mine was in the 40s. It ran multiple times with the same result. The apple tech told me green means it's in the 80s.

gargravarr 9y ago

Very nice tie-in to the planned-obsolescence theme others are throwing around - Apple would much rather push you towards buying a new phone (and because of their advertising, their target market would probably accept their reasoning) while a simpler option exists that won't make them nearly as much money.