The problem here is that I've had the exact same thing happen, and zero attempt was given. The stupid part? My modem was not EOL, was a BYOM (bring your own mod

The problem here is that I've had the exact same thing happen, and zero attempt was given. The stupid part? My modem was not EOL, was a BYOM (bring your own modem) that had many years left before EOL. I'm pretty damn sure they're using this as a "first line of contact," not final.