I've worked at comcast too for a while as a consultant, and I think the problem is that they take people that were working in customer service and promote them

I've worked at comcast too for a while as a consultant, and I think the problem is that they take people that were working in customer service and promote them to senior engineer roles and management roles. This is why they hire consultants when everything goes upside down. Alot of telco's do this, I've seen this in many datacenter environments with ISP's and telcos. You got guys making decisions that don't really have the background to be making those decisions.