4 ms·
In Europe there is suitsupply. They have a very different approach to in store experience even though they started as online only store. They greet you with the
by baxtr 9y ago
In Europe there is suitsupply. They have a very different approach to in store experience even though they started as online only store. They greet you with their first name, ask some personal questions (not creepy though), and try to find out what you really need. I always feel quite welcomed there.
- thesumofall 9y agoPlus they have a true omnichannel experience: things you buy online can be returned via shop and the other way around. You can have your measurements taken in shop and then buy online. Or do alterations offline after ordering online.
- cylinder 9y agoSuitsupply is global now. I shop there because it's a good suit for the money. Their selection is easy to navigate and well presented. That's all.
- dominotw 9y agoI imagine market for suits is declining in the US.
- richardknop 9y agoI don't know whether I am in a majority or a minority. But I hate it when I go to a shop, am walking around and just browsing, and random store employees come to me for a chat, ask me questions etc. I don't want to be approached and forced to have a conversation until I decide I want to proceed and buy something or try something on. Just let me browse without bugging me. I am more likely to find something I like and give you money that way.
- baxtr 9y agoI can totally understand that, I often feel the same way. I think it makes a huge difference how and when you are approached. That’s when a real good salesperson will show their skill.