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I am by no means an apologist for Amazon or any other company, but from the comments on that reddit link, it seems like the customer service operation is empowe
by gjvc 9y ago
I am by no means an apologist for Amazon or any other company, but from the comments on that reddit link, it seems like the customer service operation is empowered to easily fix this. It reminds me of the Jeff Bezos quote from way back when: "If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
- esturk 9y agoThats what I thought at first but I only discovered this after the 2nd charge. (Which was also when I discovered the post.) I was only able to get 1 of the 2 charges refunded. They insists that the system wouldn't let them refund it from 2016. So its not so "easily" done.