There _are_ ways to set up arbitration to be reasonably neutral if that's a goal. One contract along those lines that I saw basically goes like this: each part

There _are_ ways to set up arbitration to be reasonably neutral if that's a goal. One contract along those lines that I saw basically goes like this: each party picks its own arbitrator (presumably biased toward that party, whatever). Then those two arbitrators together select a third arbitrator, who will actually arbitrate the dispute. Of course that's not what binding arbitration clauses look like, at all.