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I had good experience arbitrating with AT&T over a missing credit for an old phone I sent in when upgrading. They didnt know where the phone was even though tra
by goldenkey 9y ago
I had good experience arbitrating with AT&T over a missing credit for an old phone I sent in when upgrading. They didnt know where the phone was even though tracking showed they received it, and they werent giving me a credit. I tried to escalate and speak to more and more agents but ultimately I sent a letter to their legal department with a Request For Arbitration form. A paralegal from their legal department contacted me and offered me a good sum of money shortly after. Really was a smooth process..
- conistonwater 9y agoBut you didn't reach arbitration? Somebody from the legal department thought the best way to avoid legal risk was to give you money, which is how they avoided the possibly more risky legal process.
- goldenkey 9y agoI filled out the request for arbitration. Ive never arbitrated before so I assumed that was the process. But are you saying they settled instead of arbitrating? What is the difference?