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Why wouldn't I expect them to correct any abuse, when they explicitly state that they will do so? If they just went, "We'll do our best, but if anything goes h
by mikeash 9y ago
Why wouldn't I expect them to correct any abuse, when they explicitly state that they will do so?
If they just went, "We'll do our best, but if anything goes horribly wrong you're fucked, sign here," then whatever. I wouldn't sign up for it anyway, but at least they'd be honest.
But to say that they will "correct the problem" if anything goes wrong, but force you into binding arbitration, is just wrong.
- jethro_tell 9y agoYeah, I'm just saying, you just gave them a key to your house, which is probably a mistake, and you'll probably sign the arbitration clause because why wouldn't you make two mistakes for ultimate convenience? Most companies will take as much as you give them. Seems like an easy win in this customer demographic
- II2II 9y agoGiving someone a key to your house is quite different from signing a contract with a binding arbitration clause. The former is an indication that you trust the key holder or the safeguards that are in place. The latter is signing away a legal right, which should carry much more weight.
- jethro_tell 9y agoBut it won't, because the same people who will give away a key to their hows will give away their legal rights as well. Probably the company knows that.
- hinkley 9y agoI hate that we’re at a place where you now have to assume every business is lying to you every time their lips are moving/they communicate. How did we get here?
- mindslight 9y agoMarket optimization. Mistaken beliefs are arbitrageable.
- pjc50 9y agoA combination of "buyer beware", inadequate consumer advocacy, bought legislators, and a lack of competition. The only reason not to lie would be real negative consequences, and those don't happen so much in the fake news era.