The problem is that google (or alphabet) is just catastrophically bad at most customer relationships (except for ad buyers, though even then it's iffy). They tr

The problem is that google (or alphabet) is just catastrophically bad at most customer relationships (except for ad buyers, though even then it's iffy). They treat all the content creators on youtube like users instead of customers. And they don't care about building a platform, ecosystem, community, etc. that supports the creators, they're willing to just let things flap in the wind and hope for the best.