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Coinbase is simply suffering from insane growth pains. I mean, come on, they are adding half a million new users per week! Of course support isn't going to be v
by mrb 9y ago
Coinbase is simply suffering from insane growth pains. I mean, come on, they are adding half a million new users per week! Of course support isn't going to be very responsive.
- deleted 9y ago[deleted]
- deleted 9y ago[deleted]
- snarfybarfy 9y agoFunny how they are coping with signing up users just fine. Takes about 5 mins for somebody to check your ID and create an account. Support however seems not to be a priority to them.
- ThomPete 9y agoDon't you think that part is automated?
- ckastner 9y agoHow can you automate the checking of an ID?
- mrb 9y agoThird party identity verification services use OCR and machine learning on scanned ID documents. 99% get an automatic Green flag. Only ~1% are manually reviewed.
- ckastner 9y agoInteresting. I'd assume that these methods are probably more effective than a manual review by your average person anyway, but there are certain areas where I would expect automation to be at least frowned upon.
- minikomi 9y agoif (Math.random() > 0.2) { // rate of false accounts at last review was ~20% return false; } else { return true; }
- CoryG89 9y agoreturn Math.random() <= 0.2
- nmeofthestate 9y ago> Funny how they are coping with signing up users just fine. Not my experience - no luck getting ID verified yet.
- coin 9y agoDon't accept new customers if you don't have the capacity to support them
- ethagnawl 9y agoYou've got a point, and I tried to be understanding about the slow customer support response, but after a certain point the _growing pains_ excuse just does not pass muster. Coinbase has been around for years and their business model would seem to be dependent upon rapid adoption/growth of BTC/ETH/LTC. So, they knew this day would come and should have had processes in place to handle the influx (of traffic and related customer support requests). I just cannot _understand_ how a business could misplace $NON_TRIVIAL_AMOUNT_OF_BTC and then not respond to their customer's inquiries about it for _days_ at a time.