4 ms·
Other stories: - https://news.ycombinator.com/item?id=6933360 https://news.ycombinator.com/item?id=6933360 - https://news.ycombinator.com/item?id=5427985 http
by TAForObvReasons 9y ago
Other stories:
- https://news.ycombinator.com/item?id=6933360 https://news.ycombinator.com/item?id=6933360
- https://news.ycombinator.com/item?id=5427985 https://news.ycombinator.com/item?id=5427985
4 years ago they had a problem with customer service and the situation does not appear to have improved:
> When it takes a public outcry on HN for a company to do their job, I no longer deal with such a company. Simple as that. I don't care if you raised $25 million - if you can't treat your users fairly, you deserve neither.
- TeMPOraL 9y ago>> When it takes a public outcry on HN for a company to do their job, I no longer deal with such a company. Simple as that. I don't care if you raised $25 million - if you can't treat your users fairly, you deserve neither. I wonder if that applies to Google too, the most famous company for which you need to get on the HN frontpage to actually reach someone there.
- deleted 9y ago[deleted]
- Cthulhu_ 9y agoHow do you do customer service when you get 100K new users / day though?
- deleted 9y ago[deleted]
- pferde 9y agoThat's easy - you outsource it to cheapest provider you can find, preferably to the other side of the planet.
- PeterisP 9y agoYou charge the customers sufficiently so that you can (and do) hire a customer service person for each X new customers.
- jonwachob91 9y ago... There is a lag between signing new customers and hiring competent customer service employees + training them. Just saying.
- simonebrunozzi 9y agoThat's not what their VCs want them to do, unfortunately.