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Their customer service was great in the early days, but has most definitely gotten worse since its gotten so popular. I think they simply can't find enough peop
by AlphaWeaver 9y ago
Their customer service was great in the early days, but has most definitely gotten worse since its gotten so popular. I think they simply can't find enough people.
- Phlarp 9y agoThey should consider paying more to find a suitable equilibrium.
- Klathmon 9y agoEasy to say, until you need to train enough customer service reps to handle an average of 30,000 users per day! That doesn't exactly happen overnight.
- zodiac 9y agoWell, people already complain about the fees they charge
- Phlarp 9y agoEveryone is commenting how great their cash flow must be upthread-- regardless, it hardly matters. If supporting your customer base makes the business unprofitable then you don't (yet) have a viable business model.
- pishpash 9y agoYou can always find enough people, by paying them.