This is a recurring nightmare if you have bought Oracle Products. We are an enterprise paying customer. If we open a ticket, the first thing they do is ask for

This is a recurring nightmare if you have bought Oracle Products. We are an enterprise paying customer. If we open a ticket, the first thing they do is ask for some logs which is fair. Then after sometime they will ask for more unrelated logs. Then your metadata structure. Then your data..the list goes on and on. Then you realize - 2 months have passed and they still don't have a resolution.