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You're aware this is how the vast majority of email providers legacy operated right? (And sadly a few still do) E.g. in this case likely a 2 point auth system
by ZoF 9y ago
You're aware this is how the vast majority of email providers legacy operated right? (And sadly a few still do)
E.g. in this case likely a 2 point auth system (security question and e.g. payment details (last four of latest payment meth/etc))
Seems you're shocked that a lower tier support agent can auth this kind of request when the reality for most email hosts is that they can.
They(likely a new employee) got socialed.
Yes, they should have systems in place to prevent this from being possible in the first place; no, I do not find your incredulity genuine, albeit rational.
- lvh 9y agoFastMail isn't some random legacy email provider. It's a premium one that bills itself as secure. It's not some free mailbox you got with your budget domain registrar. Hence, it's reasonable to hold them to a higher standard rather than fatalistically observing that the median email provider sucks.
- ZoF 9y agoI know, still don't buy his outrage. I think the response would be far less exaggerated for a HN sponsored company. By legacy provider I don't mean a 2010 cpanel reseller, I mean the majority of current providers outside of the big four. Especially anything with concurrent web hosting. Again this isn't excusing their incompetence, just disagreeing with the severity of his response, especially given theirs.