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I'm a FastMail customer. Your response is troubling to me in that it didn't answer most of tptacek's questions. It's troubling enough for me to start looking at
by js2 9y ago
I'm a FastMail customer. Your response is troubling to me in that it didn't answer most of tptacek's questions. It's troubling enough for me to start looking at other email providers. :-(
I would like FM to provide something akin to Google's advanced protection program. Those of us who are careful not to lose our login credentials should not have to suffer a weak recovery process for the convenience of those who do. I personally would rather opt my account into a stronger recovery process even if I can't access my account for several days or a week or more.
- brongondwana 9y agoI have now responded in more detail - at the time I was busy trying to spread the love around, and also support my team as they dealt with the support requests and digesting the response on here. Check out the longer response here: https://news.ycombinator.com/item?id=15859024 https://news.ycombinator.com/item?id=15859024
- js2 9y agoThank you for the additional clarity. I apologize for not being more patient in allowing you to reply.