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Just curious...was this incident before or after they re-architected their authentication system? I believe that was done last July[1]. The new system is real
by ilikepi 9y ago
Just curious...was this incident before or after they re-architected their authentication system? I believe that was done last July[1]. The new system is really nice, now implementing separate app-specific passwords as well as new emergency recovery mechanisms. I wonder if they updated their internal support policies with respect to assisted account recovery when they implemented the new system...seems like they should have made the bar higher...
[1]: https://blog.fastmail.com/2016/07/25/two-step-verification-and-other-new-security-features/ https://blog.fastmail.com/2016/07/25/two-step-verification-a...
- ghouse 9y agoThe incident was late July, 2016, but before the date on that blog post.
- ilikepi 9y agoI don't actually recall when the new system went live for all users, but the old system was live simultaneously for at least a couple months to ease the transition. I wonder if customer support actually lowered the bar during the transition because of a perceived or actual increase in customers locking themselves out.