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Dear Fastmal, I am a happy customer, but very concerned by this report. Would you mind to comment?
by samat 9y ago
Dear Fastmal, I am a happy customer, but very concerned by this report. Would you mind to comment?
- deleted 9y ago[deleted]
- samat 9y agoI just forwarded this comment to their customer support. Let’s see what would be their comment.
- terraforming 9y agoPlease tag me when they answer. (does HN have tags/notifications?)
- Stratoscope 9y ago> does HN have tags/notifications? No, but if you visit your Threads page (link at the top of every page) you can see any replies to any of your comments. There's nothing special that marks a new reply, though. I have a habit of upvoting nearly every reply anyone makes to any comment of mine, as a way of thanking them for the comment. This also happens to help when I skim my Threads page, since it's easy to spot comments that still have the voting button(s).
- callahad 9y agoDan Grossman's http://www.hnreplies.com/ http://www.hnreplies.com/ works wonders
- Osmium 9y agoLikewise. Social engineering is a big concern. I understand the risks of getting locked out of my account, but would much prefer a stricter system -- along with published guidelines on Fastmail's process for handling these cases. Being able to persuade a customer service rep to provide access to an account (even if indirectly by changing a recovery email) should never be possible.