6 ms·

Dear Apiary, let us pay you

96 points by mxpxrocks10 9y ago

q3k 9y ago
Oh those foolish startups, trying to buy Enterprise Software online on their own, and not by the clueless CTO going golfing with an Oracle sales rep.
larrik 9y ago
As soon as I saw it was an Oracle product, I knew only pain could be the result.
DiabloD3 9y ago
And this is why you don't do business with Oracle. They don't want your business, you're too small to make a profit that matters to them.
- wrs 9y ago
  And if you do make a profit that matters to them, you really don't want to do business with Oracle...
mxpxrocks10 9y ago
Some kind folks at Apiary have reached out and gotten this attention. It looks like they got our account fixed.
- computer22 9y ago
  We are updating the post right now :)
  - mxpxrocks10 9y ago
    big thanks to @pksunkara, @manp and @ondrejmusil for responding and getting this fixed
- tri101 9y ago
  why it didn't work earlier? were you talking with wrong apiary/oracle support channels/using twitter handles?
  - computer22 9y ago
    We reached out several times to the livechat at oracle cloud and the apiary support e-mail about 6 days ago.
jatsign 9y ago
I used to use Mashape for an API service I provide, but they recently transitioned (sold?) their marketplace to RapidAPI. I've been happy with the move, as RapidAPI seems to be working hard to improve the API-provider portal.
bg4 9y ago
Also, please give a way to version the API specs and specify different environments to hit with the said spec (mock, test, stage, etc.) when trying the service.
Sephr 9y ago
How did the word Oracle not immediately scare the author away? They make a large portion of their revenue through license compliance auditing. Doing business with Oracle is dangerous.
- deleted 9y ago
  [deleted]
tootie 9y ago
Swagger is better anyway.
jasonlotito 9y ago
These sorts of things happen far too often in my experience. Not just by big enterprises, but by hot new startups and everyone in between. And frankly, when I see something like this fail, it makes me seriously question the quality of the product I'm buying.
doesnt_know 9y ago
Why would you want to start a business relationship with a company that required you to go through so much effort to buy their product?
- deleted 9y ago
  [deleted]
ggg9990 9y ago
Once you have a customer-impacting issue with Apiary, and Oracle is completely unresponsive, you will realize that this was a beautiful gift of a warning sign that you just threw in the trash.
- GFischer 9y ago
  My worry is that Oracle decides to kill Apiary. I wouldn't use it because of that. I used to work for a company that used a product purchased by Sun and killed off by Oracle.. a few years back they deleted all the docs (fortunately we had local copies).
maxxxxx 9y ago
We have that situation quite a bit. We like the product, have the money, just need a quote and way to pay and the answer is often "Not so fast. First you have to watch a 60 minute demo by our sales rep, then we need to discuss your needs". Just take the f...ing money!!!
- anitil 9y ago
  If you don't have pricing on your website, I'm going to assume I can't afford it. .... Which, now I think about it is probably the point
thisisit 9y ago
This is a recurring nightmare if you have bought Oracle Products. We are an enterprise paying customer. If we open a ticket, the first thing they do is ask for some logs which is fair. Then after sometime they will ask for more unrelated logs. Then your metadata structure. Then your data..the list goes on and on. Then you realize - 2 months have passed and they still don't have a resolution.

96 points by mxpxrocks10 9y ago

q3k 9y ago

Oh those foolish startups, trying to buy Enterprise Software online on their own, and not by the clueless CTO going golfing with an Oracle sales rep.

larrik 9y ago

As soon as I saw it was an Oracle product, I knew only pain could be the result.

DiabloD3 9y ago

And this is why you don't do business with Oracle. They don't want your business, you're too small to make a profit that matters to them.

wrs 9y ago
And if you do make a profit that matters to them, you really don't want to do business with Oracle...

mxpxrocks10 9y ago

Some kind folks at Apiary have reached out and gotten this attention. It looks like they got our account fixed.

computer22 9y ago
We are updating the post right now :)
- mxpxrocks10 9y ago
  big thanks to @pksunkara, @manp and @ondrejmusil for responding and getting this fixed
tri101 9y ago
why it didn't work earlier? were you talking with wrong apiary/oracle support channels/using twitter handles?
- computer22 9y ago
  We reached out several times to the livechat at oracle cloud and the apiary support e-mail about 6 days ago.

jatsign 9y ago

I used to use Mashape for an API service I provide, but they recently transitioned (sold?) their marketplace to RapidAPI. I've been happy with the move, as RapidAPI seems to be working hard to improve the API-provider portal.

bg4 9y ago

Also, please give a way to version the API specs and specify different environments to hit with the said spec (mock, test, stage, etc.) when trying the service.

Sephr 9y ago

How did the word Oracle not immediately scare the author away? They make a large portion of their revenue through license compliance auditing. Doing business with Oracle is dangerous.

deleted 9y ago
[deleted]

tootie 9y ago

Swagger is better anyway.

jasonlotito 9y ago

These sorts of things happen far too often in my experience. Not just by big enterprises, but by hot new startups and everyone in between. And frankly, when I see something like this fail, it makes me seriously question the quality of the product I'm buying.

doesnt_know 9y ago

Why would you want to start a business relationship with a company that required you to go through so much effort to buy their product?

deleted 9y ago
[deleted]

ggg9990 9y ago

Once you have a customer-impacting issue with Apiary, and Oracle is completely unresponsive, you will realize that this was a beautiful gift of a warning sign that you just threw in the trash.

GFischer 9y ago
My worry is that Oracle decides to kill Apiary. I wouldn't use it because of that. I used to work for a company that used a product purchased by Sun and killed off by Oracle.. a few years back they deleted all the docs (fortunately we had local copies).

maxxxxx 9y ago

We have that situation quite a bit. We like the product, have the money, just need a quote and way to pay and the answer is often "Not so fast. First you have to watch a 60 minute demo by our sales rep, then we need to discuss your needs". Just take the f...ing money!!!

anitil 9y ago
If you don't have pricing on your website, I'm going to assume I can't afford it. .... Which, now I think about it is probably the point

thisisit 9y ago

This is a recurring nightmare if you have bought Oracle Products. We are an enterprise paying customer. If we open a ticket, the first thing they do is ask for some logs which is fair. Then after sometime they will ask for more unrelated logs. Then your metadata structure. Then your data..the list goes on and on. Then you realize - 2 months have passed and they still don't have a resolution.