Earlier this year I was trying to reach the IRS, and couldn't get through via phone after N attempts with no email options. I called my congressperson, complai

Earlier this year I was trying to reach the IRS, and couldn't get through via phone after N attempts with no email options. I called my congressperson, complained, and got it resolved through an aide in my congressperson's office with a couple easy phone calls and email. It was super nice. I highly recommend. When asking for help: - be specific about the problem - say you've made a good faith effort to resolve the matter on your own (keeping a log of calls made recommended) - complain about being a person trying to give money to the IRS, and you shouldn't be having this problem - be nice when talking to the congressperson's aide who tries to help you - don't feel like your burdening the congressperson's aide by working with them directly, as resolving your complaint/issue is exactly the reason they exist, and you're helping them feel good about serving, because that's exactly what their doing - when the matter is resolved, thank them directly - for future matters regarding "call your congressperson to say X" campaigns, you now have a direct line to the congressperson's office (don't abuse it)