I have always disliked the massive over-use of e-mail, and when I first heard "Email is where keystrokes go to die" [0] it really resonated with me. E-mail is t

I have always disliked the massive over-use of e-mail, and when I first heard "Email is where keystrokes go to die" [0] it really resonated with me. E-mail is temporal, but far too often used for things of long lasting significance. Though it's somewhat of a necessary evil for communicating externally, I don't use it internally for anything more than I have to. Here's my take: Anything long-lived belongs on wiki, ticket system or other shared storage location. E-mail a notification to say there's an update, but the official version doesn't belong archived forever in everyone's inboxes -- well, everyone other than employees who happened to start after it was sent, of course. Quick questions are better done over chat, if for no other reason than the single-line interface tends to encourage single-line questions. Long conversations are better had in person or by video chat. How many times have you been on an e-mail thread that included several angry paragraphs written back and forth because of an incorrect assumption or simple misunderstanding? My ideal interactions start with a chat message or ticket, switch to in-person/video if needed, and document the result (if relevant) in a ticket or wiki page. No e-mail involved. [0] https://jamesclear.com/keystrokes https://jamesclear.com/keystrokes