Of course, so do government departments. Hell, you literally see this in management "automating" something. They go and create some registration service, for,

Of course, so do government departments. Hell, you literally see this in management "automating" something. They go and create some registration service, for, say, sending out packages between offices. After that is created, now everyone OUTSIDE of the shipping department has to fill out forms, instead of the shipping department itself having to fill that out. Same thing, much smaller change. Same for "self-service" account stuff for electricity.