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Unifi gear is great until you need something that the UI can’t do and figure out you’ve got to load a custom JSON config file from the controller. Their support

Unifi gear is great until you need something that the UI can’t do and figure out you’ve got to load a custom JSON config file from the controller. Their support is also atrociously bad. The Unifi product is getting better, but I sometimes wish I had gone with their EdgeRouter line instead of Unifi for routing and switching. I would say it’s certainly good enough for home, but I’d hesitate to use it in a lab environment where configs might get a little more unique.

karlshea 9y ago
I agree, I've got all UniFi at home except for my router, which is an EdgeRouter X.
lvillani 9y ago
I was under the impression that they were going to decommission the EdgeRouter line as more and more features get added to their UniFi line. (I have both and my EdgeRouter X feels definitely in “maintenance mode”).
- stephen_g 9y ago
  No. They're trying to position the UniFi line as their 'enterprise networking' line and the EdgeMax line as their 'carrier networking' products (a lot of their customers are running small ISPs). Software wise, the UniFi line does seem a little more actively developed, but new EdgeRouter products are and have been coming out (like the 10Gbit EdgeRouter Infinity a little while ago, and the new EdgeRouter 4 etc.). I think a lot of the software slowness might have been that some of the devs on the EdgeMax team left (judging by the staff posting on the forums), so it's probably been taking a while for the new devs to get up to speed.
ssijak 9y ago
Doing stuff from terminal is easy. Finding anything on their forum is easy. And they answer all the questions. I got all things UNIFI, same as the guy that made the post, and I am not network engineer. Setting up the networking was easy and fun.
- ec109685 9y ago
  Gal
- darrmit 9y ago
  With the Unifi line it doesn't matter how easy the terminal is since the config gets overwritten by the controller on each re-provision. So not only do you get to figure out what config works via terminal, you also get to insert it into the config via JSON and find the right way to provision it. It's certainly not rocket science, but I don't know too many junior sysadmins who could do it without hours of research and pain. Whereas making a change on an EdgeRouter is more legacy - find, apply, save. Done.
  - ssijak 9y ago
    If I can do it easily with 20mins of research and I am just a software engineer without networking background than any sysadmin should be able to do it to. Btw I have unifi ap, switch and router, also rocking backup 4g link on wan2 and some NAS storage.

karlshea 9y ago

I agree, I've got all UniFi at home except for my router, which is an EdgeRouter X.

lvillani 9y ago

I was under the impression that they were going to decommission the EdgeRouter line as more and more features get added to their UniFi line. (I have both and my EdgeRouter X feels definitely in “maintenance mode”).

stephen_g 9y ago
No. They're trying to position the UniFi line as their 'enterprise networking' line and the EdgeMax line as their 'carrier networking' products (a lot of their customers are running small ISPs). Software wise, the UniFi line does seem a little more actively developed, but new EdgeRouter products are and have been coming out (like the 10Gbit EdgeRouter Infinity a little while ago, and the new EdgeRouter 4 etc.). I think a lot of the software slowness might have been that some of the devs on the EdgeMax team left (judging by the staff posting on the forums), so it's probably been taking a while for the new devs to get up to speed.

ssijak 9y ago

Doing stuff from terminal is easy. Finding anything on their forum is easy. And they answer all the questions. I got all things UNIFI, same as the guy that made the post, and I am not network engineer. Setting up the networking was easy and fun.

ec109685 9y ago
Gal
darrmit 9y ago
With the Unifi line it doesn't matter how easy the terminal is since the config gets overwritten by the controller on each re-provision. So not only do you get to figure out what config works via terminal, you also get to insert it into the config via JSON and find the right way to provision it. It's certainly not rocket science, but I don't know too many junior sysadmins who could do it without hours of research and pain. Whereas making a change on an EdgeRouter is more legacy - find, apply, save. Done.
- ssijak 9y ago
  If I can do it easily with 20mins of research and I am just a software engineer without networking background than any sysadmin should be able to do it to. Btw I have unifi ap, switch and router, also rocking backup 4g link on wan2 and some NAS storage.