4 ms·

_arvin, you absolutely should send that email to Tim Cook. This level of customer experience is just unacceptable.

by notte 9y ago

_arvin 9y ago
I think I will, thanks for the encouragement. It's so unbelievably minor given everything going on in the world, but there was a lot of time invested into phone calls, emails, etc. that could have been easily avoided. Quick screenshot of our conversation: https://i.imgur.com/bhw4K1k.png https://i.imgur.com/bhw4K1k.png It got to a point where I didn't want to email anymore in worries of being accused of harassing the guy. To this day, no reply or call back.
- ksec 9y ago
  You spend all that time on Apple but simply took a pass to WF because clearly it is WF and your problem but you thought Apple is nice so you should hunt them down?
  - _arvin 9y ago
    ksec, I saw your other commment as well. I want you to know I have no vendetta against Apple, just a long-time loyal customer that's been treated poorly lately on multiple fronts, that's all. To be clear, I didn't take a pass at WF, they were so unbelievably helpful that I was like, wait--- why don't I just go straight to the source? And that's how I landed at Apple to help resolve this issue. I'm surprised you think Apple can't (or should, in your words) this honest mistake. Mistakes happen, what can I say. I'm taking the fall for this even though it was my dad, but it just as well could have been your girlfriend, your brother, your mother. Doesn't matter, you'd want everyone to have the same level of customer support.
    - tedunangst 9y ago
      How is WF not the source? That's where the transaction happened. That's where you go to untransact.
- jkgeyti 9y ago
  You might want to remove the link. The image isn't censored when viewing the full image - only the thumbnail is.
  - _arvin 9y ago
    Hmm, the image should be censored. I removed both of our names and my thumbnail since he didn't have one. I think imgur just shows it funny (one with the black-out, one with the whitespace)

_arvin, you absolutely should send that email to Tim Cook. This level of customer experience is just unacceptable.

by notte 9y ago

_arvin, you absolutely should send that email to Tim Cook. This level of customer experience is just unacceptable.

I think I will, thanks for the encouragement. It's so unbelievably minor given everything going on in the world, but there was a lot of time invested into phone calls, emails, etc. that could have been easily avoided. Quick screenshot of our conversation: https://i.imgur.com/bhw4K1k.png https://i.imgur.com/bhw4K1k.png It got to a point where I didn't want to email anymore in worries of being accused of harassing the guy. To this day, no reply or call back.

ksec 9y ago
You spend all that time on Apple but simply took a pass to WF because clearly it is WF and your problem but you thought Apple is nice so you should hunt them down?
- _arvin 9y ago
  ksec, I saw your other commment as well. I want you to know I have no vendetta against Apple, just a long-time loyal customer that's been treated poorly lately on multiple fronts, that's all. To be clear, I didn't take a pass at WF, they were so unbelievably helpful that I was like, wait--- why don't I just go straight to the source? And that's how I landed at Apple to help resolve this issue. I'm surprised you think Apple can't (or should, in your words) this honest mistake. Mistakes happen, what can I say. I'm taking the fall for this even though it was my dad, but it just as well could have been your girlfriend, your brother, your mother. Doesn't matter, you'd want everyone to have the same level of customer support.
  - tedunangst 9y ago
    How is WF not the source? That's where the transaction happened. That's where you go to untransact.
jkgeyti 9y ago
You might want to remove the link. The image isn't censored when viewing the full image - only the thumbnail is.
- _arvin 9y ago
  Hmm, the image should be censored. I removed both of our names and my thumbnail since he didn't have one. I think imgur just shows it funny (one with the black-out, one with the whitespace)