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I'd say it is Apple's problem to have a disappointed customer. Of course they can send him away. Is it worth that though?
by wwosik 9y ago
I'd say it is Apple's problem to have a disappointed customer. Of course they can send him away. Is it worth that though?
- deleted 9y ago[deleted]
- endorphone 9y agoI'd say it is Apple's problem to have a disappointed customer. You universally can't transfer iTunes cards to Apple Store cards. I just got Apple Store gift cards with some Apple purchases -- are you saying that I just need to act disappointed enough to get it? That I need to be as demanding and foot stomping of a customer, then it makes sense? There is a point where the customer is wrong. I'll take the downvotes, but Apple says no to countless people every year who make irrational demands. They still manage to exist.
- _arvin 9y agorespectfully, that's not nearly the same scenario as mine. This was an honest mistake of selecting Apple iTunes instead of Apple Store. Sure, the mistake was certainly on our end, but Apple has always taken care of these easy requests. Why? Because these things happen! And when you understand where the customer is coming from, and they have proven and shown all the documentation requested, why not service the request? Especially when you're the world's most valuable company, it makes no reason not to because customer loyalty is how you got there.