You are correct in your points. Blizzard is great at polishing as well as adding features to existing products. This is proven practically (see WoW). However,

You are correct in your points. Blizzard is great at polishing as well as adding features to existing products. This is proven practically (see WoW). However, their communication channels with their communities are broken beyond belief. I remember when WoW and WC3 were first launched, tech support was stellar, forum support was awesome. WC3 came to an equilibrium eventually (as did SC) but WoW, since it's ever-growing like any self respecting MMORPG, was made to look like a broken piece of software: - nothing is for granted; "balance" and perceived character-item-zone values may change from one patch to another. Blizzard clearly has a train of thought behind those changes, but it is never revealed to the community from fear of exploitation (not from a security PoV). - their community managers grew into a bunch of condescending robots. - A lot of over-hyped features were totally abandoned. A lot of problematic features were adopted/implemented that made the game even more difficult to manage, content and player-wise (see Titan Grip - it was a good April Fools joke at first, a bad feature later). I don't like pointing fingers without proof, but ever since Activision bought Blizzard, things are getting weirder. Could it be that they are indeed revolutionizing gaming? I can't see it myself, but I sincerely hope I'm that short-sighted.