It can be a little of both. > I suspect that if you've got problems with Slack, it means that there's a problem in the culture of where you work. One can work

It can be a little of both. > I suspect that if you've got problems with Slack, it means that there's a problem in the culture of where you work. One can work somewhere that has a problem in the culture, and Slack can make that worse. It's been interesting to me to observe when my company changed from hipchat to slack, my productivity went down until I recognized how slack was messing me up (because of the default UI patterns it came with) and I've had to unwind that by changing a bunch of settings and patterns. It's been a similar change when I moved from a company that used email and tickets for team communication, to one that uses chat. Yes, the culture if the heart of the problems, but the tools can amplify those problems. It's like if you can't cut a piece of wood effectively with a handsaw, but I give you a power saw, you may soon have much bigger problems on your hands. (or hand, if you really mess it up)