I think “software business” often applies to businesses that have no physical product or human provided services and thus much higher gross and net margins. The

I think “software business” often applies to businesses that have no physical product or human provided services and thus much higher gross and net margins. They are simply a tech enabled service provider that has to operate on very slim net margins. Totally different than surveymonkey or a pure SaaS business that has 90% gross margins.