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I'll subscribe to the NYT again when they stop requiring you to phone them to unsubscribe. I was a previous subscriber, and when I wanted to unsubscribe, I dis
by matrix 9y ago
I'll subscribe to the NYT again when they stop requiring you to phone them to unsubscribe.
I was a previous subscriber, and when I wanted to unsubscribe, I discovered there was no way to do it online. This is, of course, an intentional move to make it hard to unsubscribe.
My advice to the NYT: learn from Netflix.
- sg47 9y ago100 times over. Same with The Economist. No more subscriptions if I cannot unsubscribe when I want.
- josephorjoe 9y agoI recently cancelled two subscriptions I had started online and had to call for both of them. One was moderately annoying as the call center menu hid the ‘unsubscribe’ option about five layers deep, although once I found it I had a brief and reasonably efficient conversation to sort things out. For the other subscription, I had an absolutely painful discussion with a woman on another continent who kept pretending to misunderstand me and offering to “suspend” my subscription for two months. After several attempts to be reasonable and being treated like a fool, I had to raise my voice and express some anger before she suddenly became able to understand me. :( Any future subscriptions of mine will be through a trusted third party like amazon or only with services that have proven they don’t suck at customer service.
- ambirex 9y agoDon't subscribe from their website, but from their app. You can cancel on your phone without having to call them.
- DrScump 9y agoWhy install any app from an untrustworthy entity in the first place?