Similar underlying dynamics for sure. Users have job demands, so they find an IT tools to do their work better / faster / smarter. The request goes to the IT d

Similar underlying dynamics for sure. Users have job demands, so they find an IT tools to do their work better / faster / smarter. The request goes to the IT department that needs to manage support costs, firm wide licensing requirements, ITIL process demands, and the user request easily goes into a back hole. User base unhappy, pressures IT, IT feels heat and worries about their job so IT fudges X in their process to implement, wash rinse repeat.