I feel like the opposite's true for me (sample size: 1). I spent a bunch of time in tech support, then built a bunch of tools to speed up stupid manual time-con

I feel like the opposite's true for me (sample size: 1). I spent a bunch of time in tech support, then built a bunch of tools to speed up stupid manual time-consuming stuff. That got me a promotion into programming, and now I'm out of direct contact with the day-to-day issues in support so I generally rely on support staff to make additional feature requests now. But then, I don't tend to accept the status quo. I think there are certain personalities that never do. There's always something else to challenge/improve.