Blizzard's problem is that their communication is awful. This leads people to imagine what they are - and aren't - doing, which you can't fault them on. Blizza

Blizzard's problem is that their communication is awful. This leads people to imagine what they are - and aren't - doing, which you can't fault them on. Blizzard have already shaped Battle.net and StarCraft 2 in ways that people disagree vehemently with. Add to this the number of cock-ups in the recent weeks, which successfully removed any benefit of doubt that their decade of StarCraft goodwill had accrued. The best recent conciliation on their part was to promise that some things would be addressed "eventually" with such controversial things as region realm restrictions for players in multiplayer. That's not exactly magnanimous.