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> For instance, in CoderPad, there are a few ways to abuse our quota system to get more than you paid for. Clamping down on this would require making the produc
by brianpgordon 9y ago
> For instance, in CoderPad, there are a few ways to abuse our quota system to get more than you paid for. Clamping down on this would require making the product more annoying just to penalize bad customers. Every time someone tells me I should be more strict about this, I ask, "How much effort should we spend trying to extract value from people who clearly don't want to give it to us? Shouldn't we just try to attract better customers?"
This is actually pretty sneaky. It takes a long time for the corporate gears to grind and get a contract signed. Meanwhile the engineers are finding the product more and more indispensable because the product is fantastic and there's not anything really stopping them from going over the limit. Eventually a signature is inevitable, even at the (to me) eye-popping price point because everyone in the org loves it.