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This. I really don't understand why companies are so allergic to human intervention.
by timthelion 9y ago
This. I really don't understand why companies are so allergic to human intervention.
- justinjlynn 9y agoI would imagine it's because, unlike with computerised services, the per-interaction costs aren't entirely consistent and have non-negligible cost. It's also much much harder to hire and retain people than it is to buy a million new blackbox computers.