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I know plenty of companies would pay a lot for usability sessions if they were remotely accurate (and they do anyway), but they really aren't like regular users

by larrik 9y ago

I know plenty of companies would pay a lot for usability sessions if they were remotely accurate (and they do anyway), but they really aren't like regular users using the site naturally.

rtb 9y ago
Because people don't think they're being watched. ... so it is deceptive to watch them.