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We use HotJar at work, and it's super useful to see heatmaps of what people click on and what they ignore. This article is a little clickbaity- it implies your
by ordinaryperson 9y ago
We use HotJar at work, and it's super useful to see heatmaps of what people click on and what they ignore.
This article is a little clickbaity- it implies your passwords and other private info are being stolen, instead of just webpage clicks.
Maybe people can hack those tools for ill but that's true of almost any web software platform.
- atonse 9y agoThat's because they ARE being stolen. Maybe not intentionally, but when you log every keystroke, and the user happens to type passwords and other private info in those keystrokes, those are bound to get captured.
- noxToken 9y agoI don't want to be alarmist, but just because it's not stolen doesn't mean that it isn't logged. I've worked with Dynatrace. I've used it piece together bugs that QA had found but couldn't reproduce a second time around. It's truly powerful software. After a set of test data refresh, we lost some of the new test passwords associated with some of the new data. Then it clicked: Dynatrace has keylogging. I searched for login events of those users, and sure enough, there were the keystrokes for the passwords of each of those users. Yes, this kind of software is a godsend for debugging, but improper usage, storage or transmission of data is a real concern.