7 ms·
Under what circumstances does Apple even issue refunds? The app store terms of service is pretty clear within the first few paragraphs that all sales are final
by ben1040 16y ago
Under what circumstances does Apple even issue refunds? The app store terms of service is pretty clear within the first few paragraphs that all sales are final.
http://www.apple.com/legal/itunes/us/terms.html http://www.apple.com/legal/itunes/us/terms.html
- drewcrawford 16y agoThat may be true, but in practice Apple issues refunds to anyone who asks.
- SoftwareMaven 16y agoMy understanding of this is that the developers have to pay 100% of the refund, even though they only got 70% of the revenue. Does anybody know if that is, in fact, the case?
- xsmasher 16y agoThat was not the case for me. I've seen some refunds in my financial report, but apple only took their 70% back, not the full 100%. There is a scary clause in the agreement which says they could do that, but to my knowledge they never have. All of the scary blog posts on the subject were worried speculation, not actual applications of that policy.
- rmc 16y agoThis is worrying. Apple have a history of treating developers badly with the App Store. They might start enforcing that rule someday.
- loewenskind 16y ago>Apple have a history of treating developers badly with the App Store. Citation?
- fragmede 16y agoIn iTunes, Go to Purchase History, 'Report a problem'. Give a reasonable sounding reason why, and it's usually granted. It's widely accepted that there's a 90-day refund policy [citation needed].
- adriand 16y agoIf I'd known I could do this, I wouldn't be so cautious about app purchases!
- DLWormwood 16y agoBe careful of this, due to Apple’s current policies, each refund costs the developer money beyond the money they receive. Apple keeps the 30% commission on the sale, and bills the developer the full purchase price. (I’m not sure how the IRS W-9 cut is handled; that’s about 28% in the U.S. It would suck if the IRS keeps that cut until tax time.)
- drewcrawford 16y agoThere's no W-9, you are not an Apple employee. You're an independent contractor / company. Normatively the IRS only witholds taxes on employee pay.
- gte910h 16y agoYour comment has nothing to do with the policy's of apple. They keep the 30% of the cost and take the 100% out of revenue.
- drewcrawford 16y agoIt has everything to do with the comment I was replying to. Specifically the part quoted below: > (I’m not sure how the IRS W-9 cut is handled; that’s about 28% in the U.S. It would suck if the IRS keeps that cut until tax time.)
- 16y ago