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I found my tier 1/2 techs would often miss steps during certain functions, and started making required checklists in jira before jobs could be closed. Rates of
by arca_vorago 9y ago
I found my tier 1/2 techs would often miss steps during certain functions, and started making required checklists in jira before jobs could be closed. Rates of "this still isn't fixed" went way down, which is a great, low effort high reward thing in an IT department.
- mistakenot238 9y agoDid you ever have problems getting people to take it seriously? It can be hard to introduce automated Jira gates / hooks without people just seeing them as irritating.