I have complained to large companies a couple of times: I have only had actual success twice. In both cases, I knew (or found) the email of the CEO of the compa

I have complained to large companies a couple of times: I have only had actual success twice. In both cases, I knew (or found) the email of the CEO of the company and I emailed that address. I doubt that the CEO actually read the messages, but in both cases the complaint was legit and followed attempts by me to use the "normal" customer channels. In the first case I received a phone call from someone high up in the company, and in the second case an email from a VP who actually addressed my concern and told me how they were planning to fix it. And, BTW, when I worked for Apple, radars originated by Steve Jobs or Tim Cook obviously received very special attention.