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"Typing "Netflix General Counsel" into Google gives you the address of Dave Hyman as the first link." Fairly sure thats incorrect. I found no mention of their c

"Typing "Netflix General Counsel" into Google gives you the address of Dave Hyman as the first link." Fairly sure thats incorrect. I found no mention of their corporate address on a *netflix.com domain, just a bunch of head quarters aggregators.

ChuckMcM 9y ago
On my machine, the first link in the search results is to the ir.netflix.com pages (ir stands for Investor Relations) which has the list of directors and managers. That is a Netflix owned page. And if you click the 'annual reports' link it shows the corporate headquarters address at the top. So you are correct, it is two clicks to get both the name and address of the general counsel from Netflix. And while I don't necessarily expect anyone to know off the top of their head that the top legal contact for a company will be called their 'general counsel', there are many many many stories on the web about people who have had their photos misappropriated and used (from travel brochures to bus stop ads) and doing any research at all would give you a clear sense of what the right course of action would be to do here. Further I would expect anyone with a PhD to be familiar with how to research a new topic of interest, to evaluate sources, and to derive the key principles underlying the system if they were widely understood and published (like image copyright is).
- Declanomous 9y ago
  I don't know why I would contact the general counsel of a company if they stole my work. I'm not an artist, but I have made some art, and if someone stole that art I would call the company itself. Additionally, I've tried calling the corporate number for a number of companies in the past, and oftentimes they are just a message that says I should email them if I need to contact corporate. SF companies are particularly bad with this, I guess paying people to answer the phone is a waste of money. If your customer service can't figure out how to escalate legal issues, that sounds like the fault of the company, not the fault of the person who is trying to bring legal issues to their attention.
  - seandougall 9y ago
    “General counsel” is the title given to a company’s chief in-house legal officer, so it would indeed be contacting the company itself (and the person at the company most likely to be able to properly handle the situation, at that). That said, finding somebody a little farther down the chain in the legal department might yield a faster initial result at most big companies; this type of infringement is comparatively small potatoes for the GC.
    - Declanomous 9y ago
      I've never worked at a company large enough to have in-house counsel, so I figured that it was a title given to the entire legal department. I work in marketing, and it drives me nuts when people say "well we didn't know about this because people didn't contact us in the correct manner." If there is a way to contact you, assume that someone will use it to contact you about literally anything. People assume the structure of their organization is obvious because they are familiar with it. Someone trying to contact the organization should not have to divine the nature of the beast like a bunch of blind men trying to determine the nature of an elephant. https://en.wikipedia.org/wiki/Blind_men_and_an_elephant https://en.wikipedia.org/wiki/Blind_men_and_an_elephant
    - SomeStupidPoint 9y ago
      In the US, you want to send mail to the registered agent. That's the person on file with wherever they incorporated who accepts legal paperwork during business hours -- and thus can always easily be reached by mail. Companies are required to have one of these, and they'll deal with routing legal complaints internally. Just send your angry letter with tracking to the registered agent, so you get a signature when they drop it off. For Netflix, it seems like: > The address of the registered office of this corporation in the State of Delaware is Corporation Trust Center, 1209 Orange Street, City of Wilmington, County of New Castle, Delaware 19081. The name of its registered agent at such address is The Corporation Trust Company. So if you send your angry mail there, Netflix legal will almost certainly read it.
  - sowbug 9y ago
    > if someone stole that art I would call the company itself. "The company itself" is a finite set of humans with jobs. Dave Hyman's job is to handle legal issues involving Netflix. You're saying that the best course of action to resolve this legal issue involving Netflix is to call the company's tech support? > that sounds like the fault of the company OP is already dealing with a fault of the company. Declaring that the company has a second fault isn't helping.
emmelaich 9y ago
"netflix lawyer" got me to this amusing story. http://fortune.com/2017/09/20/stranger-things-bar/ http://fortune.com/2017/09/20/stranger-things-bar/ I really think Netflix try to be the good guys and will handle this VHS matter pretty well. (once it gets to the right person)

ChuckMcM 9y ago

On my machine, the first link in the search results is to the ir.netflix.com pages (ir stands for Investor Relations) which has the list of directors and managers. That is a Netflix owned page. And if you click the 'annual reports' link it shows the corporate headquarters address at the top. So you are correct, it is two clicks to get both the name and address of the general counsel from Netflix. And while I don't necessarily expect anyone to know off the top of their head that the top legal contact for a company will be called their 'general counsel', there are many many many stories on the web about people who have had their photos misappropriated and used (from travel brochures to bus stop ads) and doing any research at all would give you a clear sense of what the right course of action would be to do here. Further I would expect anyone with a PhD to be familiar with how to research a new topic of interest, to evaluate sources, and to derive the key principles underlying the system if they were widely understood and published (like image copyright is).

Declanomous 9y ago
I don't know why I would contact the general counsel of a company if they stole my work. I'm not an artist, but I have made some art, and if someone stole that art I would call the company itself. Additionally, I've tried calling the corporate number for a number of companies in the past, and oftentimes they are just a message that says I should email them if I need to contact corporate. SF companies are particularly bad with this, I guess paying people to answer the phone is a waste of money. If your customer service can't figure out how to escalate legal issues, that sounds like the fault of the company, not the fault of the person who is trying to bring legal issues to their attention.
- seandougall 9y ago
  “General counsel” is the title given to a company’s chief in-house legal officer, so it would indeed be contacting the company itself (and the person at the company most likely to be able to properly handle the situation, at that). That said, finding somebody a little farther down the chain in the legal department might yield a faster initial result at most big companies; this type of infringement is comparatively small potatoes for the GC.
  - Declanomous 9y ago
    I've never worked at a company large enough to have in-house counsel, so I figured that it was a title given to the entire legal department. I work in marketing, and it drives me nuts when people say "well we didn't know about this because people didn't contact us in the correct manner." If there is a way to contact you, assume that someone will use it to contact you about literally anything. People assume the structure of their organization is obvious because they are familiar with it. Someone trying to contact the organization should not have to divine the nature of the beast like a bunch of blind men trying to determine the nature of an elephant. https://en.wikipedia.org/wiki/Blind_men_and_an_elephant https://en.wikipedia.org/wiki/Blind_men_and_an_elephant
  - SomeStupidPoint 9y ago
    In the US, you want to send mail to the registered agent. That's the person on file with wherever they incorporated who accepts legal paperwork during business hours -- and thus can always easily be reached by mail. Companies are required to have one of these, and they'll deal with routing legal complaints internally. Just send your angry letter with tracking to the registered agent, so you get a signature when they drop it off. For Netflix, it seems like: > The address of the registered office of this corporation in the State of Delaware is Corporation Trust Center, 1209 Orange Street, City of Wilmington, County of New Castle, Delaware 19081. The name of its registered agent at such address is The Corporation Trust Company. So if you send your angry mail there, Netflix legal will almost certainly read it.
- sowbug 9y ago
  > if someone stole that art I would call the company itself. "The company itself" is a finite set of humans with jobs. Dave Hyman's job is to handle legal issues involving Netflix. You're saying that the best course of action to resolve this legal issue involving Netflix is to call the company's tech support? > that sounds like the fault of the company OP is already dealing with a fault of the company. Declaring that the company has a second fault isn't helping.

emmelaich 9y ago

"netflix lawyer" got me to this amusing story. http://fortune.com/2017/09/20/stranger-things-bar/ http://fortune.com/2017/09/20/stranger-things-bar/ I really think Netflix try to be the good guys and will handle this VHS matter pretty well. (once it gets to the right person)