3 ms·

Great link! In fact according to this Dr. Lui actually did all of the right things. Let’s recap: The link says “make a copy of the infringed work.” It seems fr

Great link! In fact according to this Dr. Lui actually did all of the right things. Let’s recap: The link says “make a copy of the infringed work.” It seems from this blog post and what he sent to the customer service and PR link he certainly did that. “Determine that the use was actually theft.” Again I think Dr. Lui did that as well. It seems he has at least a basic understanding of copyright law. “Do some research.” Well he has a hard time finding the corporate information for Netflix, or even a phone number. In his post he points this out. So as a means to find that information he did contact customer service. I guess he could have contacted their isp ;) which is another suggestion that your link gives. But I’m not sure he would have found any additional help by doing so. My point is two fold. First, your helpful checklist isn’t actually that helpful in this case. Second, he actually followed all of those steps. I guess he could have googled for Netflix corporate. This would have shown him officers and directors. Whether that would be useful is hard to tell. It’s also important to remember that General Counsel is an American term. It does not always translate outside of the US.

chris_wot 9y ago
He’s an Australian. That doesn’t give him much leeway. Rather ironically, Netflix has prevented VPNs due to copyright infringement. It’s hyopcritical of them not to deal with those in other geographic areas than the U.S.
tareqak 9y ago
Thanks for your replies! Along with your other reply here, https://news.ycombinator.com/item?id=15794032 https://news.ycombinator.com/item?id=15794032, I do think both sides could have done better, but it not a path sufficiently well-traveled. The issue at large seems deserving of some best practices love: e.g. 1) All inbound corporate communication channels should have an escalation path to the registered agent / general counsel. 2) Potential plaintiffs should be able to access the directions here https://blogmedia.whoishostingthis.com/wp-content/uploads/2015/12/Photographers-Images-Stolen.jpg https://blogmedia.whoishostingthis.com/wp-content/uploads/20... from here https://www.whoishostingthis.com/blog/2016/01/27/images-stolen/ https://www.whoishostingthis.com/blog/2016/01/27/images-stol... . 3) The directions in 2) need additional guidance language for international issues. 4) Maybe 1) should have a link to 2) or something like it, but for more general legal issues / workflows. I can see that in this case that a web search would have helped, but the root of every complicated, multi-party, decision problem is probably not going to be found on the first page every single time. In 2017, I'd strongly argue that it really should be.

chris_wot 9y ago

He’s an Australian. That doesn’t give him much leeway. Rather ironically, Netflix has prevented VPNs due to copyright infringement. It’s hyopcritical of them not to deal with those in other geographic areas than the U.S.

tareqak 9y ago

Thanks for your replies! Along with your other reply here, https://news.ycombinator.com/item?id=15794032 https://news.ycombinator.com/item?id=15794032, I do think both sides could have done better, but it not a path sufficiently well-traveled. The issue at large seems deserving of some best practices love: e.g. 1) All inbound corporate communication channels should have an escalation path to the registered agent / general counsel. 2) Potential plaintiffs should be able to access the directions here https://blogmedia.whoishostingthis.com/wp-content/uploads/2015/12/Photographers-Images-Stolen.jpg https://blogmedia.whoishostingthis.com/wp-content/uploads/20... from here https://www.whoishostingthis.com/blog/2016/01/27/images-stolen/ https://www.whoishostingthis.com/blog/2016/01/27/images-stol... . 3) The directions in 2) need additional guidance language for international issues. 4) Maybe 1) should have a link to 2) or something like it, but for more general legal issues / workflows. I can see that in this case that a web search would have helped, but the root of every complicated, multi-party, decision problem is probably not going to be found on the first page every single time. In 2017, I'd strongly argue that it really should be.