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Something like 1-5% of the news.ycombinator front page is customer service escalations. I don't think it's totally crazy to write a blog post & publicize it on
by mherdeg 9y ago
Something like 1-5% of the news.ycombinator front page is customer service escalations.
I don't think it's totally crazy to write a blog post & publicize it on social media as an alternative to the traditional executive-email-carpet-bomb. It's not necessarily the best strategy but it's certainly not the worst.
- ChuckMcM 9y agoI completely agree with that, and it isn't crazy to write a blog post about it. That said, a blog post that had his written letter to the general counsel and Netflix's unsatisfactory response to that, would seem to merit escalation. Dr. Lui seems to have made a good start but it is early days yet it seems to me.