>How was it condescending? The 2nd sentence. "Seriously, ...?" Specifically, re: 2), the way that was pointed out was condescending, as is your implication th

>How was it condescending? The 2nd sentence. "Seriously, ...?" Specifically, re: 2), the way that was pointed out was condescending, as is your implication that contacting support - which is one of the few publicly visible contact points - is "clearly" "unorthodox".