4 ms·

Not everyone wants to 'make a quick buck'. It's a shame that one has to get a lawyer to draft a letter to get noticed when it comes to something like this. We'

by hw 9y ago

Not everyone wants to 'make a quick buck'. It's a shame that one has to get a lawyer to draft a letter to get noticed when it comes to something like this. We're in the digital age. Email should work. Customer support should escalate and send an internal email or communicate to the appropriate person and/or dept (legal) as well, instead of just saying 'i cant (or dont want to) help you, please redirect here -> X'. This just shows how disconnected and teams are at a company. Oh and don't get me started about crappy autoresponder emails like that. "Stuff like this happens all the time" is not an excuse. Not when it comes to sexual harassment, and not when it comes to copyright infringement or about shoddy customer support.

ggg9990 9y ago
Even if one doesn't want to make a quick buck, making one is the best way to get companies to behave. If Netflix ends up paying $200K every few months with a negative PR hit for IP infringement they will improve their processes to avoid it. Lawyering up is a service to the entire ecosystem, not just to yourself.
- hw 9y ago
  I totally get that that's how businesses are run now, and I'm sure that the OP would have to lawyer up and be prepared to spend time and $ regardless if he wants to pursue damages. My argument is that the OP should have at least received a response from the company or have his/her concerns moved to the appropriate dept by the CS team, instead of being patronized by an autoresponder.
  - ggg9990 9y ago
    It's not really a customer service issue. That team isn't equipped to handle it.
    - wpietri 9y ago
      They should be, though. I worked a university tech support line for a few years in college and we had a a whole set of redirections and escalations built up. It's best that people only call you for the right things, but once they are already on the line your only real choices are to help them get to the right person or tell them to fuck off. To the extent the company cares either about service or their brand, they'll pick the former.
DonHopkins 9y ago
I think he meant "make the lawyer a quick buck".
rdiddly 9y ago
The guy states that he wants to make some kind of buck, quick or otherwise, from having his work used. Since it was used on a project that probably makes lots of bucks, and since the graphic probably contributes positively to the marketing and success of said buck-making, that seems reasonable. I shouldn't put words in the parent commenter's mouth, but it sounded to me like "Stuff like this happens all the time" was just acknowledging reality, not judging right or wrong. Also perhaps indicating (but if they weren't then I am now) that hiring a lawyer is not actually this drastic, horrible outrage to be avoided at all costs, but a rather routine measure advisable for anyone in business for themselves or anyone facing an obviously legal issue such as copyright infringement. Since this seems a pretty clear case, chances are good that he'd get his legal fees paid too, meaning the lawyer is free.

by hw 9y ago

ggg9990 9y ago

Even if one doesn't want to make a quick buck, making one is the best way to get companies to behave. If Netflix ends up paying $200K every few months with a negative PR hit for IP infringement they will improve their processes to avoid it. Lawyering up is a service to the entire ecosystem, not just to yourself.

hw 9y ago
I totally get that that's how businesses are run now, and I'm sure that the OP would have to lawyer up and be prepared to spend time and $ regardless if he wants to pursue damages. My argument is that the OP should have at least received a response from the company or have his/her concerns moved to the appropriate dept by the CS team, instead of being patronized by an autoresponder.
- ggg9990 9y ago
  It's not really a customer service issue. That team isn't equipped to handle it.
  - wpietri 9y ago
    They should be, though. I worked a university tech support line for a few years in college and we had a a whole set of redirections and escalations built up. It's best that people only call you for the right things, but once they are already on the line your only real choices are to help them get to the right person or tell them to fuck off. To the extent the company cares either about service or their brand, they'll pick the former.

DonHopkins 9y ago

I think he meant "make the lawyer a quick buck".

rdiddly 9y ago

The guy states that he wants to make some kind of buck, quick or otherwise, from having his work used. Since it was used on a project that probably makes lots of bucks, and since the graphic probably contributes positively to the marketing and success of said buck-making, that seems reasonable. I shouldn't put words in the parent commenter's mouth, but it sounded to me like "Stuff like this happens all the time" was just acknowledging reality, not judging right or wrong. Also perhaps indicating (but if they weren't then I am now) that hiring a lawyer is not actually this drastic, horrible outrage to be avoided at all costs, but a rather routine measure advisable for anyone in business for themselves or anyone facing an obviously legal issue such as copyright infringement. Since this seems a pretty clear case, chances are good that he'd get his legal fees paid too, meaning the lawyer is free.