Based on my experience with Etsy, I believe you are both correct. What needs to happen as a directive and embraced as a cultural value at Etsy is for the people

Based on my experience with Etsy, I believe you are both correct. What needs to happen as a directive and embraced as a cultural value at Etsy is for the people now running the company to drop a massive, crushing hammer on low-quality, Alibaba-sourced crap. Turn the entire place upside down. I can't predict what would happen, but it couldn't possibly be worse than what's going on there now and it could very well get some of the consumer goodwill back.