Love the video ad but its pretty hard for me to consider buying one of these. I want on site repair/replacement... not 'user serviceable' try to fix it yourself

Love the video ad but its pretty hard for me to consider buying one of these. I want on site repair/replacement... not 'user serviceable' try to fix it yourself... my last three HP laptops were all over $2500 and all needed on-site service at some point.