> unhappy users who are only using the software because their organizations require it Software is rarely any better than it absolutely has to be for people to

> unhappy users who are only using the software because their organizations require it Software is rarely any better than it absolutely has to be for people to put up with it, and these people must put up with it. You need to find a business case--either customers are defecting to other vendors, or fewer leads are converting to customers, or time to market for new features is hurting you, or good staff are resigning in disgust. If none of these things are true, then sadly the business is actually making the right call, because terrible software is cheaper and the market is all too willing to take it.