I think you totally missed the mark on my target market. It's not aimed at startups. It's aimed at B2B companies, usually ones with sales teams. I actually had

I think you totally missed the mark on my target market. It's not aimed at startups. It's aimed at B2B companies, usually ones with sales teams. I actually had it priced much lower, but given what it does on the back end it wasn't sustainable. Also, I had many many people in the industry (including customers) telling me it should be priced 10X higher. Concerning allowing users to give key phrases, and it pulling relavent posts/sites/etc, it does that too. Email templating is nice to have, and you are correct, most businesses won't have more than 3-5 templates. But you'd be surprised how many variations you can come up with when you start emailing potential customers. Anyway, the limits that are there are the result of user feedback and monitoring actual use and interaction. CRM add-ons are not useless. Again, you're missing the mark on the target market. My target market uses CRM, and it has come up a lot (mostly customers asking when Salesforce integration will be complete). Anyway, I originally built in CRM integration because I needed it ;-) And finally, integrating email directly through the web app would actually be a detriment. Once again, this is a target market thing. Companies love that this "integrates" directly with their Outlook clients. They don't care that it was actually easier for me to do it that way. Quote from one potential customer (who is now an actual customer): "You might think about having it integrate with the customer's default email client like Outlook, because a lot of us in the industry use the built-in contacts feature as our directory and need it to go through that... Oh, it does?! I'll sign up today."