I don't think the comparison is to the service industry, but rather to other in demand jobs that require the same level of education and don't get pushed into s

I don't think the comparison is to the service industry, but rather to other in demand jobs that require the same level of education and don't get pushed into some kind of massive grind based on artificial deadlines. If you get into software because you love the work, but then find out at this particular company, their goal is to make the work more boring and predictable than accounting. Only they also decide that you have to do this boring stuff for 50+ hours a week in order to meet whatever deadline they told their executives, you'd probably think about a different field as well. It really depends on the company, on the freedom you get to do your job, and the kinds of problems you are allowed to work on. And the choices many people are given is to either work at an established company where all of the interesting work is locked up by the Senior people who will never leave, or work at a "scrappy" startup that doesn't have the budget to hire a reasonable number of people, doesn't know how to make a realistic timeline, and may not be there in a few years. It's possible to find a job or company with the right mix, but if you don't luck into one of those, the industry really can feel like a mug's game.